ABOUT OUR COMPANY

A MESSAGE FROM THE DIRECTOR

A Message from me to you…

 

So who is Graeme Batt?  I’d like to think I am here to help… but what does that actually mean?

I’m coming up to my 30-year anniversary working in the accounting, bookkeeping and software industries. When I started we used dual 5 ¼ inch floppy disks, one for the program, one for data, and in 1991 I was king of the world as I had a mobile phone installed in my car. Roll forward and today we are seeing companies not replacing their servers and embracing the “cloud”. In that time I’ve tried and failed as much as I’ve succeeded, and I’ve seen more software than I have had hot dinners, I’ve seen ideas that never made it, I’ve seen clients and their needs, and more problems than I can mention, and some successes.

So I am here to help, I’m here to lend that 30 years’ experience to help you. I’m here to help you make the right choices and to get the most out of a necessary evil, your business administration and accounting systems. But more than that, I’m here to ensure your administration and systems give you what you need to run your business, and that’s visibility and information because with that you can make better decisions. Decisions that will ultimately make you more efficient and effective, productive and profitable.

I’m here to be your advocate and to be your source of information and truth. Have you ever heard a story about an accounting system not working, integration not happening, numbers not adding up or an implementation gone wrong, or has it happened to you? How could this situation be avoided? Where could you go for help? Your accountant? Your IT guy? Your ”trusted advisor”? Bookkeeper? I have spent 25 years living and breathing these “systems”. Some will call me crazy but I have seen it all, the good and the bad and I believe I have the answers to the questions you may be asking. I can help ensure that “it” doesn’t happen to you, remove the risk and drive the outcomes you want.

Very few have done this as long as I have and few get “it” like i do …

I will own the solution

I manage the risk associated with change

I will understand what you want before we begin

I will drive YOUR outcomes

I will be accountable when others aren’t

I will align your requirements with your solution

I will deliver on time, no spec and on budget

 

My mission is to find solutions to your problems…

MEET OUR TEAM

Graeme Batt

Graeme Batt

Managing Director/Advisor

Graeme Pipes

Graeme Pipes

Senior Consultant

Sadie MacDonald

Sadie MacDonald

Senior Bookkeeper/GoLive Assistant

Ziska Menke

Ziska Menke

Consultant

Belinda Cordoniu

Belinda Cordoniu

Bookkeeper/GoLive Assistant

Angela Bassard

Angela Bassard

Consultant

THE DIFFERENCE 

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We are backed by some of this country’s major vendors and most recognized brands

Get the power and resources behind your business

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 We know what we are doing

Our staff are skilled, trained and experienced

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Pay as You Go mentality

No contracts or monthly fee, you only pay for the time we are helping you

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We offer end-to-end admin and accounts solutions

We’ve got you covered with solutions from bookkeeping to accounting systems, development and add-ons to support and advisory.

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Clear cut solutions to your challenges

Its simply about finding out what you need, providing the right solutions and advice and making it happen

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Service that you expect

Quality service available when you need it with guaranteed response times

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We are legally able to provide you with our services

We are BAS Agent and software partner registered and certified

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Real people … real solutions

No sales staff, real people, real solutions, plain english

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Strategy and structure

Align your software with your business, get the information you need and make your software work for you

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Meeting your expectations

Our goal is to provide your solution on budget, on spec and on time

GOOD STORIES 

Linda Everard – Fremantle Foundry
I started with The Fremantle Foundry & Engineering Co. 9 years ago; the accounting package that was being used was completely new to me. TAMS offered me on site training and a call centre to help me through the hurdles of learning the new system. Our Company has saved over $70,000 a year all because TAMS have shown us how to use the system to its full potential and we no longer have to refer to an outside accountant every month. Being able to do everything in house from stock control to the BAS has saved us not only money but man hours as well. Graeme and the entire team at TAMS have always been very professional and helpful in the way they go about solving any problems that we may experience. You are kept informed every step of the way from the time they log that I require help until the task has been completed. Thank you Admin Manager.
Anna Muccilli – ST Spatial
Before we engaged with The Admin Manager we missed hours worked on jobs and had errors costing jobs, allocating expenses and keeping track of assets and labour expenses. Since implementing an ‘Ostendo’ ERP solution with The Admin Manager we have resolved these issues with the biggest difference experienced in the efficiency of our work and the accuracy of our job costing. The Admin Manager staff, Ziska and Graham Pipes were both very knowledgeable and patient and were able to explain a situation as many times as needed. I would highly recommend The Admin Manager and the Ostendo product and really loved their hands on approach in helping my business implement the solution.
Director – Bitstorm Communications
The services and support provided to Bitstorm Communications since 2013 has allowed us to focus on the technical aspects of our business, whilst having peace of mind that a trusted and reliable partner is ensuring that our invoices, payments and general accounts is being accurately and professionally managed. It feels as if The Admin Manager are a part of our core team, without the added overhead of internally employing someone full-time. When we have needed more support it is always available and therefore has been able to scale and surge with our business as and when required. Of particular note, the bookkeeping services have been excellent in liaising with our business accountant and ensuring that all BAS and ASIC compliance is being managed on time. Following up of debtors and helping to ensure our cash-flow is maximised has also been a critically important element to the support of which The Admin Manager has been instrumental in coordinating.’ Adoption of internal business processes, tools and management systems has been seamless by The Admin Manager, resulting in fast integration into our business and rapid identification of what requires attention. I highly recommend the services of The Admin Manager to any company focus on core business and results.
Daniel Jackson – Omni Assist
As a growing small business spread across Australasia, we are always looking to work as cost efficiently as possible whilst maintaining good communication and control of our business. Yet, the requirement for a full time account manager to support our operations is not an overhead that we require. The flexibility, professionalism and timely support the team from The Admin Manager has provided since 2012 has been exemplary in meeting our business growth and demands.
Aaron Brendan – Mining Maintenance Solutions
We enlisted TAM’s help with our admin issues so that we could keep a better eye on job costs and obtain an accurate live view of our profitability at any stage of the month. The Ostendo solution streamlined our quotation process and billing system and whilst it is early days I believe in time as our staff become proficient at the new system we will see time and cost savings. We had previously tried to implement another system to achieve this with another business that proved to be ineffective and whilst there has been teething problems with this new system as well, the help and support provided by TAM has been first class.
Karina Thompson – MTF Mine Maintenance
We chose The Admin Manager to assist us with our administrative needs because we had hit limits with our existing system in the amount of users it would allow and the quantity and quality of information we were able to get out of the system. TAM’s Ostendo solution provided us a user interface that meant that our staff found it easy to use – even the ones that were less computer literate. The best part for us was enabling everyone to use the new system, the ability to access it anywhere and the easy navigation. TAM definitely helped the transition go smoother and having them at the other end every time we thought we’d hit a dead end was a big help. We would definitely recommend TAM and Ostendo to any business in a similar position as ours.
Wendy Donnelly – Emaux Water Technology
We have found The Admin Manager to be an asset to our company. Their knowledge and professionalism has been a great advantage when setting up our business.
Rick Sharpe – Park Agencies
It is now 6 months since we went live with MYOB Exo business and I feel compelled to write to your organization commending you on the way the implementation of MYOB Exo Business in our organization was handled. Our requirement was for something more substantial to help us control our stock, and taking up our accountants recommendation to talk to The Admin Manager we felt your suggestion to implement MYOB Exo Business was the right one. Throughout the whole proceedings from the initial scope and information sessions to the final training class your company handled the implementation professionally and competently. This letter is to thank you and your staff for all the effort and support we received and we look forward to dealing with your company with support and technical issues that may arise in the future.

 

Barrie King – Transtech Electronic Controls
Transtech has used the services of The Admin Manager and Graeme Batt for over 20 years and in that time has not had one reason to look elsewhere for another admin support company. Graeme is always punctual, efficient, and knowledgeable and completes the tasks in full. I have no hesitation in recommending The Admin Manager and Graeme to anyone requiring competent and cost effective support.
John Aitken – Allpet Products
We have contracted Graeme Batt as our I.T. consultant for the past 10 years. During this time we have found Graeme’s service and expertise to be exemplary. We would highly recommend Graeme and his team to anyone looking for any easy solution to their I.T. needs.”
Jason Jordan – PC Guru
We’re in the business of supporting networks, servers and PCs for small to medium organisations. Whilst we are good at what we do – even we know when it’s time to call in an expert. We regularly refer our clients to The Admin Manager because Graeme is the Guru when it comes to accounting software and bookkeeping.
Gavin Hammer – Bigtrac
Ostendo has given us a solid foundation to grow whilst providing us with our required asset & resource tracking whilst keeping our existing MYOB. Graeme & Doc from The Admin Manager have been great and have moulded Ostendo around our processes.
Judith Reitsma – WCCI / Aqualoo
Dear Graeme, We write to thank you for your service and support in implementing our new Ostendo system. It has been a major overhaul of our operating systems and has made a huge difference to the way we conduct our business. We are a manufacturing business with our major departments being Sales, Production, Despatch, Installation, and Accounts. Our requirement was for one central system that could link all the major programs each department was running individually. We also required a system which could control our large and varied stock holding. Another area we wished to centralise was our Customer development and relations management program. The Ostendo program has managed to integrate all our major programs, so that they all connect to one central hub. This means we can now enter information once only for use by all departments. Eg; Information is entered by the Sales Department at the ‘quote’ or ‘tender’ stage, is converted to an order, is used in the Production Department for processing and by the Accounts Department to invoice. There is no need to re-input the same information over again, which also lessens the margin for error and saves time. The same information can be used to generate Project information forms and QA forms etc. This was previously done manually by individual departments on various forms. Each department benefits from the Program, there is less time spent on administration, data input and upkeep of separate spread sheets. Information is readily available to all departments on the one Program. There is more control over stock levels / ordering and forecasting. The Customer data functions through this system have given greater control to our Accounts department. In essence, this Program has improved accuracy, control and saved time. It has been a challenging time for our Company, however we have managed to find solutions to most problems encountered, fine-tuned the system to suit our own requirements and with training, have brought everyone on board to now use our new system fully. Once the initial issues were sorted, everyone is very happy with using this system and how much easier most tasks are now. When we approached TAM, we gave them as much information as possible about our business and the way we were operating. We outlined our major ‘wish list’ and how we wanted to combine all our information so it was accessible throughout the Company. Our main areas of concern were; Stock control, comprehensive reporting for forecasting and control, and a way to incorporate our Customer Relations Management program. TAM developed an initial product, then worked with our Management to provide a system that would benefit our Company and address all requirements as presented by each department . TAM have been there all the way, either in person on site, or through remote access and telephone hook-up. Personal training is provided for each employee using Ostendo by a TAM representative, to ensure all questions are answered and there is a good understanding of the system and it’s advantages and capabilities. Although we have yet to master some areas, such as reporting, we can see the benefits as we are entering more data and more information is able to be collated. We are still developing one major area, which is a Customer Relations Management system. This is now starting to take shape and will be another major benefit once fully operational. We would recommend TAM and the Ostendo program to any business wishing to centralise and control their data, save time and improve efficiency.
Ritchie Campbell – The Goods
We were extremely impressed with the response we received from the team at The Admin Manager when we were looking for someone to help us with our MYOB Exo. Within a very short period of time they isolated the issues and then set up an ongoing plan to work with us to resolve by priority. I would not hesitate in recommending The Admin Manager to any other MYOB Exo user requiring bookkeeping support
Rory Coffey – Irwin Valley Milling
Before the activities of The Admin Manager our accounts were in a very rudimentary state. Our biggest simple problem. We lacked the up to date financials to keep track of the companies position and our handling of customer accounts in terms of timely invoicing, monitoring and recording payments was virtually non-existent and we had no system in place to manage stock control. Our TAM admin solution has allowed us to take control of our administration with a disciplined monitoring capability. This has allowed us to free up time from admin duties and direct our time towards building the company with a focus on marketing and business development. The production of regular financials has also provided us with the ability to approach investors and prospective business partners with the information they need to make an informed decision to invest in our business. I don’t think any of this would have been possible without the help we received from TAM. It took pressure off me to know that at times when difficulties arose I could readily access the support I needed to resolve our issues. I would recommend that businesses without the internal skills and systems to operate their administration efficiently outsource to TAM who have the skills and abilities to undertake the tasks more efficiently.

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